FAQ

1.What is the status of my order?
Once you have placed your order, we will send you a confirmation email to track the status of your order.Once your order is shipped we will send you another email along with the link to track your order.Or, you can track the status of your order from your "order history" section on your account page on the website.

2.Can I change my order？
We can only change orders that have not been processed for shipping yet.To make changes to your order, please reach out to support by submitting your request via "contact us" form.

3.How do I add or remove products after placing my order?
Once you have placed your order you will not be able to make modifications on the website.Please contact our customer support team for any modification of the order.

4.How do I add or remove products after placing my order?
Once you have placed your order you will not be able to make modifications on the website.Please contact our customer support team for any modification of the order.

5.How do I track the progress of an order?
Once your order has been shipped, you will receive an email and an Text notification with details of the order. You can track the shipment by clicking on the link provided in the email.Or you can track your order directly on this page:https://fingerartleather.com/order-tracking/

6.I haven't received my parcel yet, could you help me?
Track the package directly on this page:https://fingerartleather.com/order-trackingIf there are still questions, Please contact us by email to let us get your order number and issue, we will check the issue and reply you soon (Less than 12 hours).Thank you for your patience

7.Where do you ship?
We have some warehouses in key regions around the world, and we always strive to ship your order from the warehouse closest to your location for the fastest possible delivery. Most packages will be delivered within 6-15 days after shipment.

8.Can you delivery in my country?
We provide reliable global shipping, ensuring that no matter where you are located—whether in a major city or a remote area—your package will reach you. You can make an order now. We will inform you when there is any problem. Don’t worry.

9.When will the packages be shipped?
We offer different processing times depending on the product category:The majority of our DIY Kits are in stock and will be shipped within 1-3 business days after your order is placed. In rare cases, certain DIY Kits may require a longer processing time due to production schedules. If this occurs, we will contact you promptly to keep you informed.

10.How fast will I get my package?
Once your order is processed and shipped, it typically takes 6-15 business days for delivery, depending on your location. If you haven’t received your order within this time frame, please feel free to contact us, and we will take prompt action to assist you.

11.Do you accept returns?
Yes, we do accept returns subject to fulfilment of the following conditions:

-The item must have been sold on our online store
-The item shouldn’t have been used in any way
-The item should have its original packaging with all the tags etc.
-The return or exchange request is made within 30 days of delivery.
-We do not cover the return shipping costs.

To request for a return, please reach out to support by submitting your request via "contact us" form. A member of our support staff shall respond as soon as possible.

12.Can I exchange an item?
We do accept exchanges and they follow the same conditions as returns.

-The item must have been sold on our online store

-The item shouldn’t have been used in any way

-The item should have in its original packaging with all the tags etc.

-The return or exchange request is made within 30 days of delivery

-We do not cover the return shipping costs

To request an exchange, please submit your request via "contact us" form. A member of our support staff shall respond as soon as possible.

13.What payment methods do you accept?
We accept Paypal, debit cards, or credit cards (such as Visa, MasterCard, Discover, American Express cards).

14.Is it safe to use my credit/debit card at this website?
We use third-party payment processing services to process all credit/debit card payment transactions. These payment intermediaries are PCI-compliant, which is the most stringent level of certification standard that ensures all cardholders’ data is stored, processed, and transmitted securely by using the industry-standard encryption technology.

15.Which currency will I be charged in?
We currently only support the following currencies for charging our customers in their local currencies: USD, CAD and EUR. If your credit or debit card use another currency, then you will be charged in USD, CAD or EUR, depending on the website you are on. Your bank may apply the corresponding conversion rate of the currency you choose as per their policy. Please check with your bank for exact charges.

16.Can I finish it if I never done this before?
No problem! Our detailed tutorial video is easy to follow.

17.How can I get the tutorial guide for my leather kits?
We dedicated to leather diy projects, and will keep working hard to creat more helpful videos for you: https://www.youtube.com/@FingerArtLeather/shorts

Each leather kit has detailed video tutorial, please visit Fingerart Leather official youtube channel for tutorials.

You can also contact us and leave your order number, we will send you the specific tutorial video link for your items soon.

18.How long can I finish this project?
Assembly takes 3-5 hours. Which means soon you can show off to your friends and family or as a gift for them.

19.How to become a wholesaler?
Whether you are in USA, UK, AU, SG, NZ, FR, DE, BR, MY, JP, IN, SA, ZA or anywhere in the world, if you are interested with our DIY Projects, feel free to contact us to become a wholesaler.

20.hat types of fabric can I use for the DIY fabric version?
You can use any fabric you love—even your cherished collection fabrics! As long as the fabric is iron-friendly, it’s suitable for our process. Cotton, linen, denim, corduroy, and similar materials work well.

21.Does the fabric for the custom version have to be ironed?
Yes, ironing is necessary. To ensure the fabric adheres smoothly and looks neat on the bag body, please use an iron with at least 2000W of power. Proper ironing improves the surface finish and ensures your final bag has a crisp, professional look.

22.Can I use old clothes or bags to make your DIY bag?
Absolutely! Our custom fabric kits are perfect for giving your beloved old clothes or bags a second life. As long as the fabric is suitable and can be ironed, you can turn it into a brand new, one-of-a-kind bag.